Refund & Cancellation Policy

This policy explains how you can cancel an order with Sakhaupi Enterprises and how refunds are handled. To cancel an order or request a refund, message us on the same WhatsApp or Instagram chat you ordered from, or call us at 8486590129.

Cancelling an order

You can cancel an order free of charge any time before it has been dispatched for delivery or prepared for pickup. Once an order is out for delivery or ready for pickup, it can no longer be cancelled. To cancel, send us a message with your order number as early as possible.

Refunds for prepaid orders

If you paid online and your order is cancelled (by you before dispatch, or by us because an item is unavailable or undeliverable), we refund the amount paid to your original payment method through our payment provider, Razorpay. Once we initiate a refund it is typically credited within about 5–7 business days, depending on your bank or card issuer.

Damaged, wrong, or missing items

Please check your order at the time of delivery. If an item is damaged, incorrect, or missing, tell us within 24 hours of delivery and, where possible, share a photo. After we verify the issue we will replace the item or refund it, whichever you prefer and whichever is practical.

Perishable and consumable goods

For perishable or consumable products, we can only replace or refund items that had a quality problem at the time of delivery and were reported promptly as above. Items that have been used or consumed beyond checking for a fault are not eligible.

How refunds are issued

Prepaid refunds are returned to the original payment method via Razorpay. Where an order was to be paid on delivery and had not been paid, a cancellation simply means no charge is taken.

Contact us

For any cancellation or refund request, contact Sakhaupi Enterprises:

See also our Terms & Conditions and Shipping & Delivery Policy.